Terms of service

Welcome to ASCAPA. These Terms of Service govern your use of our website (https://ascapa.shop) and your purchase of products from us. By accessing our website, browsing our products, or placing an order, you agree to be bound by these terms.

Please read these Terms of Service carefully before using our website or making a purchase. If you do not agree with any part of these terms, you should not use our website or purchase our products.

1. Overview

ASCAPA is an online retail store operated by ASSUR CAPITAL PARTNERS LIMITED (Company Number 15186773), a company registered in England and Wales with its registered address at 32 Shackleton Drive, Dartford, England, DA1 5UH, United Kingdom.

These Terms of Service apply to all users of our website, including visitors, customers, and anyone else who accesses or uses our site. They govern your relationship with us and set out the terms under which you may use our website and purchase products from us.

2. Website Use

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use this site. You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights of others.

You must not use this website:

  • For any unlawful purpose

  • To solicit others to perform unlawful acts

  • To violate any applicable laws or regulations

  • To infringe upon the rights of others

  • To transmit malicious software, viruses, or harmful code

  • To collect or track personal information of others without their consent

  • To interfere with the security or functionality of this website

3. Eligibility

By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

4. Products and Product Information

ASCAPA offers a selection of products for sale through our website. We make every effort to ensure that product descriptions, images, and information are accurate and up-to-date.

However, we do not warrant that product descriptions, images, or other content on this website are entirely accurate, complete, reliable, or error-free. Colours and appearance may vary depending on your display settings.

We reserve the right to modify or discontinue any product at any time without notice.

5. Pricing

All prices are listed in pounds sterling (£) and are inclusive of any applicable taxes unless otherwise stated. Prices are subject to change without notice.

In the event of an error in pricing or product information, we reserve the right to cancel or refuse any orders placed for incorrectly priced items, even after an order has been confirmed.

6. Orders

When you place an order through our website, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline any order for any reason.

After placing an order, you will receive an email confirmation acknowledging receipt of your order. This email does not constitute acceptance of your order; it is confirmation that we have received it.

7. Order Acceptance

Acceptance of your order occurs when we dispatch the products you have ordered. At that point, a contract is formed between you and ASCAPA for the purchase of those products.

We reserve the right to refuse or cancel orders in the following circumstances:

  • The product is no longer available

  • The pricing is incorrect

  • We suspect fraudulent activity or misuse of the website

  • We are unable to deliver to the address provided

  • We are unable to verify your identity or payment details

8. Payments

We use secure payment processing to protect your payment information. By providing your payment details, you confirm that you are authorised to use the payment method provided.

You agree to provide accurate and complete payment information and to notify us immediately of any changes to your payment details.

[Information about specific payment providers has been omitted as it has not been provided.]

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. By placing an order, you agree to the terms set out in that policy.

Handling Time: 1–2 business days
Transit Time: 2–3 business days
Total Estimated Delivery Time: 3–5 business days

Delivery times are estimates and not guaranteed. We are not liable for delays caused by factors beyond our control.

10. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy. By placing an order, you agree to the terms set out in that policy.

Return Window: 30 days
Condition: New only
Return Label: Free downloadable and printable label
Restocking Fee: None
Exchanges: Accepted
Refund Processing: Within 7 days after approval

11. Accuracy of Information

We strive to ensure that all information on our website is accurate and complete. However, we do not guarantee that the information is entirely free from errors, omissions, or inaccuracies.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, and to update information as needed.

12. Intellectual Property

All intellectual property rights in this website, including text, images, logos, graphics, and designs, are owned by or licensed to ASSUR CAPITAL PARTNERS LIMITED.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

13. Prohibited Uses

In addition to the prohibited uses set out above, you may not use this website for any purpose that is unlawful, fraudulent, or in any way harmful to ASCAPA, our customers, or our business.

You may not attempt to gain unauthorised access to any part of this website, our systems, or our networks.

14. Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of any third-party services.

Your use of third-party websites or services is at your own risk, and we encourage you to review the terms and policies of those services before using them.

15. Disclaimer

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the operation of this website or the products sold through it.

We do not warrant that the website will be uninterrupted, secure, or error-free.

16. Limitation of Liability

To the fullest extent permitted by applicable law, ASSUR CAPITAL PARTNERS LIMITED trading as ASCAPA shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to:

  • Your use of this website

  • Your inability to use this website

  • Any products purchased through this website

  • Any unauthorised access to or use of your personal information

Our total liability to you for any claim arising from or related to these Terms of Service or your purchase of products shall not exceed the amount paid by you for the relevant product.

17. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting to this website.

Your continued use of the website following any changes constitutes your acceptance of the updated terms.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@ascapa.shop
Phone: +44 7446 371844
Address: 32 Shackleton Drive, Dartford, England, DA1 5UH, United Kingdom

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: Within 24 hours