Legal notice

Last Updated: 2026

4. SHIPPING POLICY

Shipping Policy

At ASCAPA, we are committed to delivering your orders promptly and reliably. This Shipping Policy explains how we process, handle, and deliver orders placed through our website. Please read this policy carefully before placing an order.

Order Processing and Handling

Once you place an order with ASCAPA, we begin preparing it for shipment. Our handling process includes order verification, product selection, quality checks, and packaging to ensure your items arrive safely.

Handling Time: 1–2 business days

Orders are processed during our working days. Handling time is the period between when you place your order and when your order is handed over for delivery. This does not include the time your order spends in transit.

Orders placed on weekdays after our business hours, or on weekends and public holidays, will begin processing on the next business day.

Transit Time

Once your order has been dispatched, it is on its way to you. Transit time is the time taken for your order to travel from our dispatch point to your delivery address.

Transit Time: 2–3 business days

Please note that transit times are estimates and may vary depending on your location within the United Kingdom and other factors beyond our control, such as weather conditions or postal service delays.

Total Estimated Delivery Time

Your total estimated delivery time is the combined handling time and transit time.

Total Estimated Delivery Time: 3–5 business days

This means that in most cases, you can expect to receive your order within 3 to 5 business days from the date you place your order.

Business Days

For the purposes of this policy, business days are defined as Monday through Friday, excluding public holidays in the United Kingdom. Saturdays, Sundays, and public holidays are not considered business days for shipping purposes.

Delivery Estimates

Delivery estimates are provided as a guide and are not guaranteed. While we make every effort to deliver your order within the stated timeframe, occasional delays may occur due to circumstances beyond our control. We appreciate your understanding in such situations.

Delivery Delays

If your order has not arrived within the estimated delivery timeframe, we recommend that you:

  1. Check your tracking information if tracking details have been provided

  2. Contact the delivery service if you have been provided with their details

  3. Contact our customer support team for assistance

We will do our best to investigate any delivery delays and keep you informed of the status of your order.

Correct Shipping Address

It is your responsibility to provide accurate and complete shipping information when placing your order. Please carefully review your shipping address before completing your purchase.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will do our best to update your address before your order is dispatched. However, we cannot guarantee that changes can be made after an order has been processed.

ASCAPA is not responsible for orders delivered to incorrect addresses provided by the customer.

Tracking

When your order is dispatched, we may provide you with tracking information to allow you to monitor the progress of your delivery. Tracking availability may vary depending on the delivery service used.

Delivery Problems

If you experience any issues with your delivery, including:

  • Orders that have not arrived within the estimated timeframe

  • Damaged packaging or items

  • Incorrect items delivered

Please contact our customer support team as soon as possible. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

Email: support@ascapa.shop
Phone: +44 7446 371844

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: Within 24 hours

Last Updated: 2026

5. REFUND & RETURN POLICY

Return, Refund & Exchange Policy

At ASCAPA, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, this Return, Refund & Exchange Policy sets out your rights and the process for returning products, obtaining refunds, and arranging exchanges.

Returns Accepted

We accept returns for both defective and non-defective products. Whether your item has a fault or you have simply changed your mind, we are here to help.

  • Defective Products: Returns are accepted for products that are damaged, faulty, or not as described.

  • Non-Defective Products: Returns are accepted for products you have changed your mind about or no longer wish to keep.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return. This means you have 30 days from when you receive your order to notify us that you wish to return an item and to arrange for it to be sent back to us.

Returns submitted after the 30-day period may not be accepted, and we reserve the right to refuse returns received outside this window.

Product Condition

Returned products must be in new condition. This means:

  • Items must be unused and unwashed

  • All original tags, labels, and packaging must be intact

  • Items must be in the same condition as when you received them

  • All accessories, manuals, and components must be included

We reserve the right to refuse returns for items that do not meet these condition requirements. If a returned item is not in new condition, we may deduct an amount from your refund to reflect the diminished value of the item.

Return Method

All returns must be made by mail. Please contact our customer support team to initiate the return process, and we will provide you with the necessary instructions and the correct return address.

You are responsible for ensuring that returned items are packaged securely to prevent damage during transit.

Return Label

When your return is approved, we will provide you with a return label that you can download and print. This label is for your convenience and ensures that your return is directed to the correct address.

Return Label Cost: Free of charge

We do not charge you for the return label. The cost of the return label is covered by ASCAPA.

Restocking Fee

There is no restocking fee for returned items. We do not deduct any restocking fees from your refund.

Exchanges

We accept exchanges. If you would like to exchange a product for a different item, please contact our customer support team to arrange an exchange.

Exchange requests are subject to product availability. If the item you wish to exchange for is unavailable, we will offer you a refund or suggest an alternative.

The return window, product condition requirements, and return method described above also apply to exchanges.

Inspection of Returned Products

Once we receive your returned item, we will inspect it to confirm that it meets the condition requirements. This inspection typically takes 1–2 business days from receipt of the returned package.

If the item meets our return conditions, we will proceed with your refund or exchange as requested.

If the item does not meet the conditions, we will contact you to discuss the outcome.

Refund Processing Time

After we have received and approved your returned item, we will process your refund.

Refund Processing: Within 7 days after the returned item has been received and approved.

Once processed, refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

How to Request a Return

To request a return or exchange, please follow these steps:

  1. Contact our customer support team at support@ascapa.shop or call +44 7446 371844

  2. Provide your order number, the item(s) you wish to return, and the reason for the return

  3. Our team will guide you through the return process and provide you with a return label

  4. Package your item(s) securely and attach the provided return label

  5. Send your item(s) back to us by mail

We recommend that you obtain proof of postage when returning items, as we cannot be held responsible for items lost in transit.

Customer Support

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: support@ascapa.shop
Phone: +44 7446 371844

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: Within 24 hours

Last Updated: 2026

6. TERMS OF SERVICE

Terms of Service

Welcome to ASCAPA. These Terms of Service govern your use of our website (https://ascapa.shop) and your purchase of products from us. By accessing our website, browsing our products, or placing an order, you agree to be bound by these terms.

Please read these Terms of Service carefully before using our website or making a purchase. If you do not agree with any part of these terms, you should not use our website or purchase our products.

1. Overview

ASCAPA is an online retail store operated by ASSUR CAPITAL PARTNERS LIMITED (Company Number 15186773), a company registered in England and Wales with its registered address at 32 Shackleton Drive, Dartford, England, DA1 5UH, United Kingdom.

These Terms of Service apply to all users of our website, including visitors, customers, and anyone else who accesses or uses our site. They govern your relationship with us and set out the terms under which you may use our website and purchase products from us.

2. Website Use

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use this site. You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights of others.

You must not use this website:

  • For any unlawful purpose

  • To solicit others to perform unlawful acts

  • To violate any applicable laws or regulations

  • To infringe upon the rights of others

  • To transmit malicious software, viruses, or harmful code

  • To collect or track personal information of others without their consent

  • To interfere with the security or functionality of this website

3. Eligibility

By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

4. Products and Product Information

ASCAPA offers a selection of products for sale through our website. We make every effort to ensure that product descriptions, images, and information are accurate and up-to-date.

However, we do not warrant that product descriptions, images, or other content on this website are entirely accurate, complete, reliable, or error-free. Colours and appearance may vary depending on your display settings.

We reserve the right to modify or discontinue any product at any time without notice.

5. Pricing

All prices are listed in pounds sterling (£) and are inclusive of any applicable taxes unless otherwise stated. Prices are subject to change without notice.

In the event of an error in pricing or product information, we reserve the right to cancel or refuse any orders placed for incorrectly priced items, even after an order has been confirmed.

6. Orders

When you place an order through our website, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline any order for any reason.

After placing an order, you will receive an email confirmation acknowledging receipt of your order. This email does not constitute acceptance of your order; it is confirmation that we have received it.

7. Order Acceptance

Acceptance of your order occurs when we dispatch the products you have ordered. At that point, a contract is formed between you and ASCAPA for the purchase of those products.

We reserve the right to refuse or cancel orders in the following circumstances:

  • The product is no longer available

  • The pricing is incorrect

  • We suspect fraudulent activity or misuse of the website

  • We are unable to deliver to the address provided

  • We are unable to verify your identity or payment details

8. Payments

We use secure payment processing to protect your payment information. By providing your payment details, you confirm that you are authorised to use the payment method provided.

You agree to provide accurate and complete payment information and to notify us immediately of any changes to your payment details.

[Information about specific payment providers has been omitted as it has not been provided.]

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. By placing an order, you agree to the terms set out in that policy.

Handling Time: 1–2 business days
Transit Time: 2–3 business days
Total Estimated Delivery Time: 3–5 business days

Delivery times are estimates and not guaranteed. We are not liable for delays caused by factors beyond our control.

10. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy. By placing an order, you agree to the terms set out in that policy.

Return Window: 30 days
Condition: New only
Return Label: Free downloadable and printable label
Restocking Fee: None
Exchanges: Accepted
Refund Processing: Within 7 days after approval

11. Accuracy of Information

We strive to ensure that all information on our website is accurate and complete. However, we do not guarantee that the information is entirely free from errors, omissions, or inaccuracies.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, and to update information as needed.

12. Intellectual Property

All intellectual property rights in this website, including text, images, logos, graphics, and designs, are owned by or licensed to ASSUR CAPITAL PARTNERS LIMITED.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

13. Prohibited Uses

In addition to the prohibited uses set out above, you may not use this website for any purpose that is unlawful, fraudulent, or in any way harmful to ASCAPA, our customers, or our business.

You may not attempt to gain unauthorised access to any part of this website, our systems, or our networks.

14. Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of any third-party services.

Your use of third-party websites or services is at your own risk, and we encourage you to review the terms and policies of those services before using them.

15. Disclaimer

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the operation of this website or the products sold through it.

We do not warrant that the website will be uninterrupted, secure, or error-free.

16. Limitation of Liability

To the fullest extent permitted by applicable law, ASSUR CAPITAL PARTNERS LIMITED trading as ASCAPA shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to:

  • Your use of this website

  • Your inability to use this website

  • Any products purchased through this website

  • Any unauthorised access to or use of your personal information

Our total liability to you for any claim arising from or related to these Terms of Service or your purchase of products shall not exceed the amount paid by you for the relevant product.

17. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting to this website.

Your continued use of the website following any changes constitutes your acceptance of the updated terms.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@ascapa.shop
Phone: +44 7446 371844
Address: 32 Shackleton Drive, Dartford, England, DA1 5UH, United Kingdom

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: Within 24 hours

Last Updated: 2026

7. PRIVACY POLICY

Privacy Policy

ASCAPA (operated by ASSUR CAPITAL PARTNERS LIMITED) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase from us.

Please read this Privacy Policy carefully. By using our website, you consent to the collection and use of your personal information in accordance with this policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services to you.

Information You Provide Directly:

  • Contact Information: Your name, email address, phone number, and postal address.

  • Order Information: Products you purchase, order history, and delivery preferences.

  • Payment Information: Transaction details and payment method information.

  • Account Information: If you create an account with us, your username, password, and account preferences.

  • Communications: Any information you provide when contacting our customer support team, including correspondence via email or phone.

Information Collected Automatically:

  • Website Usage: Information about how you interact with our website, including pages visited, products viewed, search queries, and time spent on the site.

  • Device Information: Your IP address, browser type, operating system, device type, and other technical information.

  • Referral Information: The website or source that referred you to our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Processing Orders: To process and fulfil your orders, including handling payments, preparing shipments, and delivering products.

  • Customer Support: To provide customer service, respond to your enquiries, and assist with returns, refunds, and exchanges.

  • Order Updates: To communicate with you about your order status, shipping confirmations, and delivery notifications.

  • Improving Our Services: To understand how customers use our website, improve user experience, and enhance our product offerings.

  • Account Management: To manage your account if you choose to register with us.

  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

  • Fraud Prevention: To prevent, detect, and investigate fraudulent activities and unauthorised transactions.

  • Marketing: To send you marketing communications and promotional offers, but only where you have given your consent to receive such communications.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, delivery services, and IT service providers. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe such disclosure is necessary to protect our rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner as part of the transaction.

4. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it against loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and any transmission is at your own risk.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

When we no longer need your personal information, we will securely delete or anonymise it.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.

  • Correction: The right to request correction of inaccurate or incomplete personal information.

  • Deletion: The right to request deletion of your personal information, subject to certain exceptions.

  • Objection: The right to object to the processing of your personal information in certain circumstances.

  • Restriction: The right to request restriction of processing of your personal information.

  • Data Portability: The right to request a copy of your personal information in a structured, machine-readable format.

  • Withdraw Consent: The right to withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable law.

7. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

ASCAPA
Operated by ASSUR CAPITAL PARTNERS LIMITED
32 Shackleton Drive
Dartford
England
DA1 5UH
United Kingdom

Email: support@ascapa.shop
Phone: +44 7446 371844

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: Within 24 hours

Last Updated: 2026

8. COOKIE POLICY

Cookie Policy

This Cookie Policy explains how ASCAPA uses cookies and similar technologies on our website (https://ascapa.shop). It explains what cookies are, why we use them, and how you can manage your cookie preferences.

Please read this policy carefully. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other electronic device) when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide information to the website operators.

Cookies may be set by the website you are visiting (first-party cookies) or by third-party services integrated into the website (third-party cookies).

Why Do Websites Use Cookies?

Websites use cookies for a variety of purposes, including:

  • Enabling essential website functionality

  • Remembering your preferences and settings

  • Analysing how visitors use the website

  • Improving website performance and user experience

  • Delivering relevant content and advertisements

Types of Cookies We Use

We use the following categories of cookies on our website:

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable core functionality such as navigating the website, accessing secure areas, and completing transactions. Without these cookies, the website cannot function properly and certain services you request cannot be provided.

Functional Cookies

These cookies allow our website to remember choices you make and provide enhanced, personalised features. They may be used to remember your preferences, such as language preferences, location, or items you have added to your shopping basket. These cookies improve your experience by making the website more tailored to you.

Preference Cookies

These cookies store your settings and preferences to provide a consistent experience across visits. They remember your choices, such as your preferred currency, display settings, or whether you have seen certain information on the website.

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are most frequently visited and whether users encounter errors. This information helps us understand how our website performs, identify areas for improvement, and enhance the user experience. The information collected is aggregated and does not directly identify any individual.

How Long Do Cookies Last?

Session Cookies: These cookies are temporary and are deleted from your device when you close your browser or end your session.

Persistent Cookies: These cookies remain on your device for a set period or until you manually delete them. They allow us to remember your preferences for future visits.

Your Cookie Choices

When you first visit our website, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time through your browser settings.

Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings. You can:

  • View and delete cookies stored on your device

  • Block all cookies from specific websites or third parties

  • Block all cookies entirely

  • Clear all cookies when you close your browser

  • Set your browser to notify you when cookies are being placed

The way you manage cookies depends on your browser. You can typically find cookie settings in your browser's preferences, options, or settings menu.

What Happens If You Disable Cookies?

If you choose to disable cookies, you may still access our website. However, some functionality may not work as expected. For example:

  • You may not be able to add items to your shopping basket

  • Your preferences may not be remembered

  • The website may not perform optimally

  • Some features may be unavailable

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. Any changes will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

ASCAPA
Operated by ASSUR CAPITAL PARTNERS LIMITED
32 Shackleton Drive
Dartford
England
DA1 5UH
United Kingdom

Email: support@ascapa.shop
Phone: +44 7446 371844

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: Within 24 hours

Last Updated: 2026

9. FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions (FAQ)

Welcome to the ASCAPA FAQ page. Here you will find answers to the most commonly asked questions about our online store, ordering process, shipping, returns, and customer support. We have organised the questions into sections for your convenience.

If you cannot find the answer to your question here, please contact our customer support team.

ORDERING

How do I place an order?

To place an order with ASCAPA, simply browse our product collection, select the items you wish to purchase, add them to your shopping basket, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and payment information, then confirm your order. You will receive an order confirmation email shortly after placing your order.

How do I know my order was received?

After you place an order, we will send you an order confirmation email to the email address you provided. This email confirms that we have received your order and provides you with your order number and a summary of the items you purchased. If you do not receive this email, please check your spam folder or contact our support team.

Can I change my order after placing it?

We understand that you may wish to change your order after it has been placed. If you need to modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been processed for shipping. Once an order has been dispatched, we may not be able to make changes.

SHIPPING & DELIVERY

How long does order processing take?

Order processing (handling) takes 1–2 business days. This is the time we need to verify, pick, package, and prepare your order for shipment. Orders are processed on business days only (Monday to Friday, excluding public holidays).

How long does delivery take?

Once your order has been dispatched, the transit time is 2–3 business days. Transit time refers to the time your order spends in transit after it has been handed over to the delivery service.

What is the total estimated delivery time?

The total estimated delivery time from the date you place your order to the date you receive it is 3–5 business days. This includes both our handling time and the transit time.

What happens if my delivery is delayed?

Occasionally, deliveries may be delayed due to factors beyond our control, such as adverse weather conditions, public holidays, or issues with the delivery network. If your order has not arrived within the estimated timeframe, please contact our customer support team, and we will