Shipping policy

Shipping Policy

At ASCAPA, we are committed to delivering your orders promptly and reliably. This Shipping Policy explains how we process, handle, and deliver orders placed through our website. Please read this policy carefully before placing an order.

Order Processing and Handling

Once you place an order with ASCAPA, we begin preparing it for shipment. Our handling process includes order verification, product selection, quality checks, and packaging to ensure your items arrive safely.

Handling Time: 1–2 business days

Orders are processed during our working days. Handling time is the period between when you place your order and when your order is handed over for delivery. This does not include the time your order spends in transit.

Orders placed on weekdays after our business hours, or on weekends and public holidays, will begin processing on the next business day.

Transit Time

Once your order has been dispatched, it is on its way to you. Transit time is the time taken for your order to travel from our dispatch point to your delivery address.

Transit Time: 2–3 business days

Please note that transit times are estimates and may vary depending on your location within the United Kingdom and other factors beyond our control, such as weather conditions or postal service delays.

Total Estimated Delivery Time

Your total estimated delivery time is the combined handling time and transit time.

Total Estimated Delivery Time: 3–5 business days

This means that in most cases, you can expect to receive your order within 3 to 5 business days from the date you place your order.

Business Days

For the purposes of this policy, business days are defined as Monday through Friday, excluding public holidays in the United Kingdom. Saturdays, Sundays, and public holidays are not considered business days for shipping purposes.

Delivery Estimates

Delivery estimates are provided as a guide and are not guaranteed. While we make every effort to deliver your order within the stated timeframe, occasional delays may occur due to circumstances beyond our control. We appreciate your understanding in such situations.

Delivery Delays

If your order has not arrived within the estimated delivery timeframe, we recommend that you:

  1. Check your tracking information if tracking details have been provided

  2. Contact the delivery service if you have been provided with their details

  3. Contact our customer support team for assistance

We will do our best to investigate any delivery delays and keep you informed of the status of your order.

Correct Shipping Address

It is your responsibility to provide accurate and complete shipping information when placing your order. Please carefully review your shipping address before completing your purchase.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will do our best to update your address before your order is dispatched. However, we cannot guarantee that changes can be made after an order has been processed.

ASCAPA is not responsible for orders delivered to incorrect addresses provided by the customer.

Tracking

When your order is dispatched, we may provide you with tracking information to allow you to monitor the progress of your delivery. Tracking availability may vary depending on the delivery service used.

Delivery Problems

If you experience any issues with your delivery, including:

  • Orders that have not arrived within the estimated timeframe

  • Damaged packaging or items

  • Incorrect items delivered

Please contact our customer support team as soon as possible. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

Email: support@ascapa.shop
Phone: +44 7446 371844

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: Within 24 hours