Privacy policy

ASCAPA (operated by ASSUR CAPITAL PARTNERS LIMITED) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase from us.

Please read this Privacy Policy carefully. By using our website, you consent to the collection and use of your personal information in accordance with this policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services to you.

Information You Provide Directly:

  • Contact Information: Your name, email address, phone number, and postal address.

  • Order Information: Products you purchase, order history, and delivery preferences.

  • Payment Information: Transaction details and payment method information.

  • Account Information: If you create an account with us, your username, password, and account preferences.

  • Communications: Any information you provide when contacting our customer support team, including correspondence via email or phone.

Information Collected Automatically:

  • Website Usage: Information about how you interact with our website, including pages visited, products viewed, search queries, and time spent on the site.

  • Device Information: Your IP address, browser type, operating system, device type, and other technical information.

  • Referral Information: The website or source that referred you to our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Processing Orders: To process and fulfil your orders, including handling payments, preparing shipments, and delivering products.

  • Customer Support: To provide customer service, respond to your enquiries, and assist with returns, refunds, and exchanges.

  • Order Updates: To communicate with you about your order status, shipping confirmations, and delivery notifications.

  • Improving Our Services: To understand how customers use our website, improve user experience, and enhance our product offerings.

  • Account Management: To manage your account if you choose to register with us.

  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

  • Fraud Prevention: To prevent, detect, and investigate fraudulent activities and unauthorised transactions.

  • Marketing: To send you marketing communications and promotional offers, but only where you have given your consent to receive such communications.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, delivery services, and IT service providers. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe such disclosure is necessary to protect our rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner as part of the transaction.

4. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it against loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and any transmission is at your own risk.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

When we no longer need your personal information, we will securely delete or anonymise it.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.

  • Correction: The right to request correction of inaccurate or incomplete personal information.

  • Deletion: The right to request deletion of your personal information, subject to certain exceptions.

  • Objection: The right to object to the processing of your personal information in certain circumstances.

  • Restriction: The right to request restriction of processing of your personal information.

  • Data Portability: The right to request a copy of your personal information in a structured, machine-readable format.

  • Withdraw Consent: The right to withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable law.

7. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

ASCAPA
Operated by ASSUR CAPITAL PARTNERS LIMITED
32 Shackleton Drive
Dartford
England
DA1 5UH
United Kingdom

Email: support@ascapa.shop
Phone: +44 7446 371844

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: Within 24 hours